🧵 1 to 2 hours rush Digitizing Available | No Extra Charge | Serving USA, Canada & UK | Call: +1 716 309 2066 • Call: +1 815 664 3282
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Sassy Digitizing
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Home>About>Policies

Our Policies

We are committed to transparency, quality and customer satisfaction. Our policies are designed to ensure a smooth experience from order placement to final delivery with clear guidelines you can trust.

Guaranteed File Compatibility & Industry Standards

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Policies

Our Policies: Clear, Honest
No Confusing Language

Everything you need to know about how we work, what we deliver and what happens if something needs to change.

Need clarification? Our support team responds within 2 hours.

100% Transparent. 24/7 Support. Client First. No Hidden Terms.

Contact Support →
100% Transparent
24/7 Support
Client First
No Hidden Terms
Legal Information

Our Policies

Review our policies carefully to understand how we operate, protect your data and handle orders. If you have a question about any policy, our support team responds within 2 hours.

Refund Policy

We stand behind our work with a clear refund process built on unlimited free revisions first. Refunds are considered only after revision options have been exhausted.

Refunds apply only if the final file does not match your requirements.
No refunds for incorrect details provided by the client.
Approved refunds are processed within 5 to 7 business days.
Unlimited revisions are provided before approving a refund.
Refund requests must be made within 3 days of delivery.
Read the full Refund Policy→

Privacy Policy

Your personal and business information is stored securely and used only to process your orders and communicate about your account. We do not share your data with third parties for marketing purposes.

Your personal information is kept secure and never shared with third parties.
We only collect necessary data: email, files, requirements.
Uploaded designs are used strictly for processing your order.
We use secure systems to protect your data.
You can request data deletion anytime.
Read the full Privacy Policy→

Terms & Conditions

Clear terms to ensure a smooth working relationship. By placing an order you agree to these terms. All work is custom-made and is non-transferable once delivered.

By placing an order, you agree to our policies.
All work is custom-made and non-transferable.
Turnaround times depend on design complexity.
Clients must ensure provided files are correct.
We reserve the right to refuse inappropriate content.
Read the full Terms and Conditions→

Delivery Policy

Standard delivery is 2 to 4 hours from artwork approval. Rush delivery in 1 to 2 hours is available at no extra charge. Files are delivered by email in all requested formats simultaneously.

Standard turnaround: 2 to 4 hours from artwork approval.
Rush turnaround: 1 to 2 hours at no extra charge.
Delivery is by email to the address provided at order time.
All requested formats are included in every delivery.
Revision turnaround: 2 to 4 hours after revision request submission.
Read the full Delivery Policy→

100% Secure & Trusted Service

We ensure quality, security and customer satisfaction in every order. Trusted by 1,794 customers worldwide.

Trusted by 1,794+ customers worldwide
24/7 Support
Secure Payments
Free Revisions
Quick Response
FAST. RELIABLE. PROFESSIONAL.

Your Design,
Our Expertise.
Delivered in 2–4 Hours!

Upload your artwork and get a machine-ready embroidery file in just 2 to 4 hours. No upfront payment – pay only after you approve. Free revisions included!

2–4 Hours

Rush Turnaround

100% Approval

Pay After Approval

Free Revisions

Until You're Happy

Why Choose Us?

Lightning-Fast Delivery

Get your file in 2–4 hours, every time.

Expert Quality

38+ expert digitizers with years of experience.

24/7 Support

We're here to help, anytime you need us.

Secure & Confidential

Your files are safe with us. Always.

Ready to Get Started?

Upload your artwork now and let our experts turn it into perfection – fast!

1,794+

Happy Clients

4.9★

Client Rating

38+

Expert Digitizers

6+

Years Experience

Upload Your Artwork Now
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Sassy Digitizing LLC

Manual Embroidery Digitizing & Vector Art Services

Serving USA · Canada · UK

Expert manual embroidery digitizing completely eliminates sloppy automated shortcuts. Customers secure exceptionally fast turnarounds with highly transparent pricing and premium files compatible across every major commercial embroidery machine brand.

Quick Links

  • Home
  • About Us
  • Portfolio
  • Contact Us
  • Pricing
  • Free Test
  • Stitch Calculator
  • Embroidery Price Calculator
  • Vector Price Calculator
  • Embroidery Size Chart
  • File Format Guide

Services

  • Cap Digitizing
  • 3D Puff Digitizing
  • Left Chest Digitizing
  • Jacket Back Digitizing
  • Small Letter Digitizing
  • Applique Digitizing
  • PNG to DST
  • Convert Logo to Embroidery
  • Raster to Vector
  • Logo Redraw
  • Screen Print Vector
  • PNG to Vector
  • JPG to Vector
  • PDF to Vector

Tools

  • Stitch Calculator
  • Embroidery Price Calculator
  • Vector Price Calculator
  • Embroidery Size Chart
  • File Format Guide

Knowledge

  • What is DST File
  • What is PES File
  • Embroidery File Formats
  • Embroidery Density Guide
  • Stitch Count Guide
  • Thread Break Problems
  • Machine Errors
  • PNG vs Vector
  • Vector vs Raster

About

  • About Us
  • Quality Guarantee
  • Manual vs AI Digitizing
  • Blog
  • Policies

Legal

  • Delivery Policy
  • Refund Policy
  • Terms & Conditions
  • Privacy Policy

Contact

  • +1 716 309 2066
  • +1 815 664 3282
  • info@sassydigitizing.com
  • 30 N Gould St Ste N, Sheridan, WY 82801, USA

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